Refund & Returns Policy

Returns

We accept returns within 30 days of the date you receive your order. To be eligible, the item must be unused and in the same condition you received it, in its original packaging with all accessories, manuals and free gifts included. Please keep your invoice or order number as proof of purchase.

Refunds

Once we receive your return we will inspect the item and notify you of the outcome. If your return is approved, we will issue a refund to your original method of payment. The refund covers the item price; any delivery charges paid on the original order are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different model, capacity or colour, contact our support team within 30 days of receiving your order. Exchanges are subject to stock availability and we will guide you through the collection and redelivery process.

Non-returnable items

Some items cannot be returned or refunded: gift cards, downloadable software and licence keys, personalised or custom-made items, and perishable goods. Items returned to us in a used or damaged condition may be refused or subject to a restocking deduction.

Damaged or defective items

If an item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the item. We will arrange a replacement or a full refund, including any delivery charges, depending on your preference and product availability. Where the item is covered by a manufacturer warranty, we will help you make a warranty claim.

Return shipping

You are responsible for the cost of shipping an item back to us unless the return is due to our error (for example a wrong item shipped or a defective product). In those cases we will provide instructions for a prepaid return. We recommend using a tracked courier service, as we cannot process a refund for a return that does not reach us.

Processing time

Approved refunds and exchanges are processed within 5 working days of us receiving and inspecting the returned item. Depending on your bank or card issuer it may take a further 5-10 working days for the funds to appear in your account, which is outside our control.